Contact

Contact

📬 Contact Us

Welcome to the Contact Us page for kokao.shop! 🎮💬 We’re absolutely thrilled that you want to reach out to us. Whether you’re a parent looking for guidance, a young gamer with a question, a developer looking to collaborate, or just a friendly visitor who wants to say hello — we’re here and we’re listening. 🤝😊

At kokao.shop, our mission is to provide safe, high-quality, and super fun emoji-based HTML5 games to children and families around the globe. That mission goes beyond just offering games — it also means being responsive, approachable, and available when you need us.

💡 Why You Should Contact Us

Here are some of the reasons our users typically reach out:

🎯 Help navigating our site or using our games
🔐 Reporting bugs, errors, or inappropriate content
🧠 Asking for tips on how to play a certain game
💌 Offering feedback to improve the gaming experience
🌐 Partnership or sponsorship inquiries
📢 Submitting your own game for publishing
🛠 Reporting a technical issue
🙋 General questions about kokao.shop and our mission

No matter your reason, we appreciate you taking the time to contact us and help improve our platform. Every message matters!

📩 Use the Contact Form Below

We’ve made it as easy as possible for you to get in touch. Just use our secure contact form:

👉

    Please be as detailed as possible so we can help you quickly and effectively. Once submitted, our support team will receive your message and aim to reply within 24–48 hours (often much faster!).

    📧 Email Us Directly

    Prefer to send an email? That works too! Our inbox is always open, and we check it frequently.

    Primary Email: [email protected]
    Support Inquiries: [email protected] (coming soon)
    Game Submissions: [email protected] (for developers)

    Make sure to include your name, relevant details about your inquiry, and any screenshots if you’re reporting a technical issue.

    ☎️ Call or WhatsApp Us

    If you prefer to speak directly with someone, we offer phone support and WhatsApp access during business hours. Whether you’re reporting an urgent issue or want to chat about opportunities, feel free to reach out.

    📱 Personal Line (WhatsApp Available): +92 348 4103239
    📞 International Support Line: +44 7480 673304
    📞 Additional Contact: +92 336 4103239

    Business Hours:
    🕐 Monday–Friday: 9:00 AM – 6:00 PM (GMT +5)
    📆 Saturday & Sunday: Email Only

    🏢 Visit Us in Person

    Although we are primarily a digital-first platform, we welcome official visitors at our physical location. Please note that appointments are required for in-person visits.

    Office Address:
    Office 4834
    58 Peregrine Road
    Hainault
    Ilford, Essex
    IG6 3SZ
    United Kingdom

    🌐 Follow Us on Social Media

    Stay connected with kokao.shop through our social channels! We post new game updates, tips, behind-the-scenes info, and sneak peeks into upcoming content. Plus, it’s another great way to get in touch with us.

    🔹 [Facebook – Coming Soon]
    🔹 [Twitter/X – Coming Soon]
    🔹 [Instagram – Coming Soon]
    🔹 [YouTube – Game Walkthroughs Coming Soon]

    🧠 Frequently Asked Questions (FAQs)
    🔸 1. How do I report a bug in a game?
    If you’ve encountered an issue, please screenshot the problem and submit it through the contact form or via email. Be sure to tell us the name of the game, your device/browser, and a description of the issue.

    🔸 2. Are your games free?
    Yes! All games on kokao.shop are completely free to play, with no subscriptions or downloads required.

    🔸 3. Do I need to create an account?
    Nope! You can enjoy all our emoji games instantly. We don’t require any sign-ups or personal data to play.

    🔸 4. Can I submit my own game?
    Yes, we welcome developers! Email us at [email protected] with your proposal and playable demo. If it fits our platform, we’d love to feature it.

    🔸 5. Is your site safe for children?
    Absolutely. We are fully committed to maintaining a safe, ad-free and child-friendly space. Our games are handpicked and tested for age-appropriateness.

    🛠 Technical Support Guidelines

    If you’re writing in for tech support, please provide as much of the following information as possible:

    • The game title

    • Device type (PC, iPhone, Android, Tablet, etc.)

    • Browser version (e.g., Chrome 115, Safari 14, etc.)

    • Screenshot or screen recording (if available)

    • A detailed description of the issue

    Our team will use this info to troubleshoot and get back to you with a solution quickly.

    🤝 Business Inquiries & Partnerships

    If you’re a:

    • Game developer

    • Educational platform

    • Content creator

    • Advertiser

    • Influencer

    • School, NGO, or kid-focused organization

    …we’d love to connect! We’re actively seeking partnerships that align with our values around education, fun, and safety for kids online.

    Please email us at [email protected] with the subject line: Partnership Inquiry – [Your Organization Name].

    💬 Why Your Feedback Matters

    At kokao.shop, we are continuously working to make the platform more fun, safe, and enriching for kids. Your suggestions, bug reports, and honest feedback help us shape the future of our game library.

    Whether you’re sending us praise, pointing out flaws, or suggesting cool new features, we value your input. It means the world to us. ❤️

    🧑‍💻 Meet the Team

    kokao.shop is founded and operated by Fahid, an experienced IT expert, content writer, and web developer. With a passion for digital creativity and educational content, Fahid has created a space where kids can safely explore and enjoy the world of emojis through fun, browser-based games.

    From design to content to coding, the platform is powered by a small team of passionate creatives dedicated to delivering joyful experiences to families around the globe.

    📆 Response Times

    We aim to reply to all inquiries within 24–48 hours, excluding weekends and holidays. For urgent issues such as game bugs or inappropriate content, we prioritize responses and usually get back within 12 hours.

    Thank you for your patience — we promise to get back to you as soon as we can!

    📝 Legal & Privacy

    We take your privacy seriously. For details about how we store and use your information, please visit our:

    🔐 [Privacy Policy – Coming Soon]
    ⚖️ [Terms of Service – Coming Soon]

    We do not collect personal information from children and we comply with all applicable online safety laws, including COPPA and GDPR standards.

    🧸 A Final Word from Team kokao.shop

    Thank you so much for visiting kokao.shop and for wanting to get in touch with us. We believe in the power of play, learning, and connection, and it’s our goal to bring a smile to your face — one emoji game at a time. 😄🎮🌈

    Your message means a lot to us, and we look forward to hearing from you soon!